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Terms and Conditions

Payment in full to be paid to Denise Hagon on placing on order, unless agreed otherwise. Invoices are enclosed with the goods and/or sent by email. Payment is by cheque or bank transfer. If a balance is payable, this is paid within 7 days of receipt. Not VAT registered.

Spelling and grammar checking of the names and text you supply is your responsibility. The names and/or text you supply will be used precisely, so please check everything through carefully. Design, spelling or wording changes requested after work has begun will incur a charge. Amendments, additions or replacements required due to your oversight will be charged for, plus any delivery cost. Any errors by Denise Hagon will be corrected free of charge. You are responsible for checking through your completed order (wording, names, addresses, etc) before sending to recipients. Should you delay, suspend or cancel you order, Denise Hagon will be entitled to payment for all work completed and/or expenses incurred in relation to your order up to that point.

Slight variation between finished items should be expected as a natural characteristic of a handmade object. All sketches or samples supplied to you shall be returned so that your chosen design can be accurately represented in the final work. Materials may vary and are subject to availability. Sizes may differ to a small degree after trimming. Designs, photographs and descriptions featured on this website and supplied to you are intended for guidance only and are approximate indications of design, colour and size.

Delivery is primarily by Royal Mail Special Delivery next· day guaranteed before 1pm weekdays. All orders are carefully packaged (with recycled packaging where possible) and no responsibility is accepted for goods lost, damaged or delayed during delivery.

Ownership of goods supplied is retained by Denise Hagon until full payment has been received. Denise Hagon shall be entitled to request the return of the goods until such time.

Guarantee of a full refund if, for any reason you are not completely satisfied with your order on return of the goods within 30 days. All items should be examined on receipt. Written notification should be made of any apparent defect, damage or shortage and the defective items returned within 30 days for a replacement or refund.

Copyright © Denise Hagon.